Crystal hoodie

RETURNS

Please make sure that you have carefully reviewed your order before finalising your purchase. 

In order to receive a refund / store credit , you must meet the following terms & conditions: 

• The return must be sent back within 14 days of the delivery date.

• The item must be in its original, unused, unaltered and unwashed condition.

• The item must be returned with tags and original packing.

We are unable to refund your original or return postage fees unless the product is faulty / incorrect.

STORE CREDIT

If store credit is chosen customers will receive a 10% credit bonus in addition to the store credit.

• Note: this is a one time thing only for the customer's first request of store credit and will not happen again the next times

In order to Replace an item, you must meet the following terms & conditions: 

• The return must be sent back within 14 days of the delivery date.

• The item must be in its original, unused, unaltered and unwashed condition.

• The item must be returned with tags and original  packing. 

We are unable to refund your original or return postage fees unless the product is faulty / incorrect.

Returns and Cancellations Policy

To receive a refund or store credit, the following conditions must be met:

•   The product must be returned within 2 days of receiving the shipment.

•   The product must be in its original condition, unused, unchanged, unwashed, and with original tags and packaging.

• Shipping fees are non-refundable unless the product is defective or incorrect.

In case of product replacements, refunds / cancellations customers will be charged with return shipping fees

SALE ITEMS

Sale items can be returned for exchange / store credit only. We do not offer refunds on any sale items.Free returns are not available on any sale items.

Damaged products & defects

Yehona Studios employees check each product individually before manually packaging the product in order to insure their condition ahead of shipping.We put great efforts into our brand in order to maximize the satisfaction of our customers.

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In case of a damaged product or defect.Customers will not pay return shipping fees.

Note:only if the product arrived to the customer this way. Yehona Studios requests that the customer will provide an image of the product before returning it. In order to receive a full refund on the return fees.

Contact us via our email Office@yehonastudios.com or +972-50-259-0949